Refund Policy

The 100% Satisfaction Guarantee

If you are not completely satisfied with your purchase from, please let us know. The team is dedicated to providing the highest quality products and customer service. Please contact us via phone or email if you have any problems and we will do our best to resolve the situation.

If we cannot solve your problem and you would like to return a product purchased directly from

We will exchange or refund the purchase of a product that you purchased directly from Ascender if you contact Ascender to request the return within 15 days of receiving the product.

Return a product for a refund
To return a product purchased directly from

1. Contact the Customer Service team. You can simply reply to the email sent to you with your purchase confirmation. You will need to provide the following information:
    * The order number
    * Your name
    * The product you're returning
    * The reason for the return

2. Remove the product from your computer and send us an email confirming that that product(s) you downloaded were destroyed.

3. Modify your website source by removing the Webtype resource link we provided to you, and restore your CSS font-family rules to not call for the Webtype font(s).

If you have any questions, please contact us.